1. You’re tired of hard-to-get-hold-of customer service

2. You want to know exactly where your money’s going

3. You don't like the idea of a loyalty tax

4. You want your broadband to actually do some good

5. You want a broadband contract that fits your needs. That ahhhhhh… this feels good, broadband

5 reasons to switch to Cuckoo

When we launched Cuckoo we promised ourselves that we would use our business to make a difference to the people and the planet around us. With a global pandemic, international refugee crisis, and new humanitarian emergencies developing around the world, it’s more important than ever right now that people have access to the internet.

We created the Cuckoo Compass to help put that right. 1% of each bill is used to help get the internet to places it’s needed most, like refugee camps, natural disaster sites, and even communities in the UK. And you can choose which projects you’d like to support.

High-quality internet access is essential to respond effectively to humanitarian emergencies and for a country’s longer-term development.

Responding to a humanitarian emergency requires coordination and communication. And this is often impossible - or at least very difficult! - without the internet. Whether we're talking about emergency services or organisations providing shelter, water, food, equipment, or medical assistance, internet access can be the difference between life and death.

And we shouldn't underestimate the importance of an internet connection for displaced people. The people who've been caught up in these humanitarian emergencies. Having access to the internet can enable affected families to stay in touch with their loved ones, send money, get news or provide education and entertainment during their darkest days.

Over 68 million people are displaced from their homes by conflict and disasters, and over the next 30 years climate change could result in a billion displaced people. We need the infrastructure set up to ensure that these millions of people can stay connected.

In 2016 the United Nations declared that access to the internet is a basic human right. But in Africa, only 18% of households currently have internet access, compared to 87% in Europe. This isn't acceptable.

Internet access is crucial for many reasons. From access to health & education services, to enabling economies to grow more rapidly. A recent survey of more than 4,800 small- and medium-sized businesses in 12 countries, from retail to manufacturing, showed that those using web technologies grew more than twice as fast as those with a minimal web presence.

There is a clear connection between the maturity of a country’s internet access with rising living standards; in health, it can provide isolated people with access to life-saving and improving information; and in education, it can open up prospects for vulnerable groups, women and girls.  — Jangala

Since the COVID pandemic spread across the globe in 2020, the world has changed dramatically. We have had to adapt our daily lives in so many ways. Communicating with separated family members, teaching children and working from home all rely on an internet connection. Access to the internet has never been so important.

27% of the poorest households in the UK don’t have an internet connection, compared to 3% of the richest. It’s even worse when you look at the regional disparity: the poorest households in the north spend three times as much as Londoners on broadband, relative to average incomes.

Not enough is being done in the effort to reduce the digital divide. The Cuckoo Compass is our force for change. Broadband, especially in today’s times, is a necessity.

The Cuckoo Compass is our force for change. We don’t think it’s ok that people in the UK and around the world cannot access the internet.

We take 1% of each bill and use it to help get the internet to places it’s needed most, like refugee camps, natural disaster sites, and even communities in the UK. And you can choose which projects you’d like to support. And on top of that, we donate an additional £5 each time you refer a friend.

Like us, they believe that decent internet access should be a human right. Jangala are a UK-based charity dedicated to enabling internet access for people who need it.

They have pioneered two products: the Big Box and the Get Box:

The Big Box creates high-quality scaleable Wi-Fi using any form of internet connection

The Get Box provides low-cost, secure, and rapidly deployable Wi-Fi for charities and aid organisations

Jangala has deployed internet services to locations around the world such as Calais, Kenya, South Africa, Northern Ireland, Scotland, London and Athens.

The Cuckoo Compass is something the entire team at Cuckoo are extremely passionate about. It’s the beating drum that helps keep us focused and driven to deliver on the mission: internet access for all.

And as we grow our customer base, we'll be able to support with more and more projects. Each one of you makes a contribution, simply by being with Cuckoo.

There are far too many people at home and abroad who don’t have access to the internet. Nearly 1.5 billion to be precise.

We're on a mission to connect the world - introducing the Cuckoo Compass

Our customers (or as we know them, our flock) can now pay £54.99 for 1Gb full-fibre on a one-month rolling contract with no exit fees and the highest ranked customer service based on MoneySavingExpert. And to give them options without the confusion, we're also offering 125Mb FTTP at £39.99 and of course, 80Mb FTTC (including landline) at £29.99, still on one-month rolling contracts.

Since we completed our FTTP talks with our network partners in mid-August we've managed to successfully deliver fully automated full-fibre broadband in just 2 months.

This is a mighty achievement for such a tiny team and we're rightly proud of each and every one of them. We were able to deliver it by harnessing the power of our Cuckoo technology. A true collaboration between Tech, Brand & UX, Growth and Service.

As ever with Cuckoo we took a customer-first approach, starting with the journey for new customers. In an industry full of jargon and complexity, how could we make understanding which technology or package is right for you as intuitive as possible? So instead of focusing on relentless speed adjectives, we focused on customer value based in the real world. Like how many people you can seamlessly video call with.

We also created the ability for customers to upgrade (and downgrade!) their plans for existing customers from scratch. This means, unlike other suppliers, you can easily switch from FTTC to FTTP (providing you have the right connection), without having to waste time and call us. That's right, it's fully automated from the get-go.

FTTP replaces the copper wire that connects most homes to the internet with fibre. FTTP broadband connections are faster, more reliable and cost less to upkeep.

As Tabatha outlined in her blog 'How full fibre can make your life better' here are just 5 reasons to switch to full fibre:

Full-fibre is currently being rolled out across the UK, so different areas are getting it at different times. Cuckoo’s FTTP footprint will now cover any Openreach FTTP upgrade areas in the UK, with FTTP coverage expected to reach 40% of homes by the end of 2022, and 85% by 2025.

And our Fast 80MB FTTC speed still offers brilliant broadband for everyone waiting for their FTTP connection. We'll also be regularly checking our flock's connection status so as soon as Openreach or one of our other lovely network partners get them connected, we'll let them know straight away, and get you upgraded for free (usually £60).

Broadband is broken; Slow speeds; Complex deals; High prices; And really, really bad service.

At Cuckoo, we’re doing the opposite, by offering the fastest and fairest speeds in the UK, where customers are genuinely, properly, actually put first.

We can’t wait to show the world even more of the stuff we’re building: all part of our plan to make the internet frictionless.

Cuckoo is a new challenger broadband company backed by successful investors with experience from Octopus, Bulb and Monzo

Cuckoo offers the fastest speeds, the fairest prices and fantastic customer service

Monzo, Starling and Revolut took on the banks. Bulb, Ovo and Octopus took on the energy providers. Cuckoo is taking on the broadband companies

We’re rated 4.5/5 on Trustpilot and were voted the top broadband provider for customer service by MoneySavingExpert

We’ve recently raised $6m from RTP and JamJar (backed Oatly, Deliveroo, Bulb) and have been featured in TechCrunch, the Telegraph, CityAM and Wired

This FTTP launch sits alongside other unique Cuckoo features such as scheduling your switches in advance, naming your router and password ahead of time and automatically moving home with Cuckoo. We'll also soon be launching a very fast service indeed. Possibly the worlds fastest...Watch this space.

Now all you need to do is use our postcode checker to see if your address is ready for full fibre speeds.

Today, Tuesday 19th October, marks the launch of our 1Gb fibre to the premise (FTTP) broadband across the UK.

Barely 18 months old, Cuckoo launches full-fibre broadband

Embracing the different needs of our flock

Since we started in 2020 we've heard a lot of great feedback from our flock and beyond. People have embraced the flexibility of our rolling plan but we realised that we were leaving out a group of people who wanted to join our flock. They knew where they'd be living for the next year and beyond and they asked us why they needed to pay a joining fee if they were happy to commit to a longer term.

This led us to re-consider what we could offer our customers. We realised to be truly flexible to the needs of a larger group of people we needed to offer more.

Saving £££ for those who want to nest with us for the long-term

For those joining on our new 12-month plan there is no setup cost to get you connected. This is why we ask for the longer commitment to make sure that we can operate sustainably for the long-term.

This is a fixed-term plan with your prices secure for 12 months and at the end you'll switch onto our best rolling plan automatically.

We've still got our great 1-month rolling deal

Our 1-month rolling plan is still the best option out there if you need flexibility. Same great monthly price for superfast fibre and no cost to you if you need to leave. We know you're not always sure where you'll be in 6 months time so it's nice to have a load off your mind with a plan as flexible as you are.

You're still protected by our 12-month price promise and won't see a price rise in your first 12 months with Cuckoo.

Whatever plan you choose you've great three incredible speeds to choose from. See what speed you could get with our postcode checker and start your switch to broadband that starts good, stays good and does good.

Today we launched our new 12-month plans that let new customers get connected with no set-up cost. Zilch. Zero. Nil. We heard that this was a barrier for customers who wanted to switch to Cuckoo so we fixed it. It's now easier than ever to switch to Broadband that starts good, stays good and does good

5 reasons to switch to Cuckoo

1. You’re tired of hard-to-get-hold-of customer service

2. You want to know exactly where your money’s going

3. You don't like the idea of a loyalty tax

4. You want your broadband to actually do some good

5. You want a broadband contract that fits your needs. That ahhhhhh… this feels good, broadband

More from Cuckoo

We're on a mission to connect the world - introducing the Cuckoo Compass

Barely 18 months old, Cuckoo launches full-fibre broadband

New 12-month plans with free setup

How fast can you go?