We're really sorry to hear that you're struggling to pay your bill. Unlike other broadband companies, you can leave your Cuckoo contract with no exit fees at all. All we ask is that you send back your router - and we'll provide a pre-paid envelope for you to do that with. We've also created a list of independent schemes that might help you get your finances back on track.
Let us know before you bill date if you can’t pay. We’ll try to help out if we can.
Here are some independent schemes that might help you:
It is important that you pay your bill on time so we can continue running our business. If you don’t pay in time we will contact you. We may suspend and then terminate your telephone and broadband service if you continue not to pay.
Unlike other providers, we do not charge an exit fee for leaving.
💡 Fun fact: On Hearing the First Cuckoo in Spring is a piece of classical music written by Frederick Delius in 1912. Its first theme is an exchange of cuckoo calls between the oboe and the strings.