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All help articles
Setting up your own router
Separating 2.4Ghz and 5Ghz bands
Can I receive a paper bill?
Magic link troubleshooting
Using your existing router
Updating your email address or password
Why could I be billed additional charges?
Leaving Form Complete
Change the Wifi name and password
Cuckoo Router Manual and Settings
How do I log into my Cuckoo account?
What is my Cuckoo ID and password?
You have scheduled a service meeting
Why is my speed slow?
How do I leave Cuckoo or cancel my connection?
Is my router broken?
When will my router arrive?
How do I set up my router?
What router do I have and how does it work?
Today is my go-live date, but I cannot connect to the internet
When is my first bill and why was it more than £29.99?
Why do I need a landline?
I cannot connect my device to the Wi-Fi
Can I change my bill cycle?
How much data can I use?
When will I go live
I would like to cancel my connection or switch
Can I change my go live / switch date?
How can I improve my connection quality?
How can I check my speed?
Why was I charged for an engineer visit?
How can I give feedback?
Why is my internet not working?
Why do I pay a £60 setup fee?
How do I connect a device to the Wi-Fi?
What are my call charges?
How do I setup Google Nest, Amazon Eero or other mesh devices?
Why is there static on my phone line?
Calls are not working
How can I stay with Cuckoo when I move house?
Can I get a static IP address?
How can I book an engineer visit?
How can I get compensation?
Do I need to contact my existing provider?
Traceroute and Ping Tests
How does Cuckoo broadband actually work?
Your internet connection has been suspended
Why was I charged more than I expected?
What's in my monthly bill?
What happens after I sign up?
What if I can't afford to pay my bill?
Can I keep my existing telephone number?
Is Cuckoo Internet IPv4 or IPv6?
Updating your direct debit details
Contacting the team
What's included in my first bill?