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How can I get compensation?

We're really sorry if you are dissatisfied with the quality of service provided by Cuckoo. Our number one goal is to make you happy.

If you do think you deserve compensation, we'd love to understand why.

If you need to get in touch, please request via this form.

Please provide as much information as possible so that we can look into your issue effectively.

We can provide compensation if you experience a total loss of service for more than 48 hours* and it's due to an underlying network issue. *The clock stops if we're waiting for you to respond to us about the issue.

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