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Contacting the team

There are a bunch of ways you can get in touch:

  1. Email us at hello@cuckoo.co [this is typically the best way to contact us, available 7 days a week]
  2. Tweet us, or send us a direct message on Twitter
  3. Message us on Facebook
  4. Call us on - +44 203 389 7211 [phone line open weekdays 9am-5pm]
  5. Write to us at Cuckoo Internet Limited, 68 Hanbury Street, London, E1 5JL

It's always useful if you give us the following info:

  • Full Name
  • User ID (email)
  • Full address
  • Home telephone number
  • Description of the problem and when it started

We always aim to respond within 24 hours and resolve any issues within 3 days.

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