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Contacting the team

There are a bunch of ways you can get in touch:

The quickest and easiest way to get in touch is via email.

  1. Email us at hello@cuckoo.co - [available 7 days a week]
  2. Tweet us, or send us a direct message on Twitter
  3. Message us on Facebook
  4. Write to us at Cuckoo Internet Limited, 68 Hanbury Street, London, E1 5JL
  5. Call us on - +44 203 389 7211 [phone line open weekdays 10am-4pm*] we're currently operating reduced opening hours due to staff shortages

If emailing us, it's really important to use the email address associated with your order or account.

If contacting us via other methods, we need the following information to verify your identity:

  • Full Name
  • Email address
  • Full address of where we provide Cuckoo broadband
  • Mobile number OR last 2 digits of bank account used to pay Cuckoo

We always aim to respond within 24 hours and resolve any issues within 3 days.

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