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Can I change my go live / switch date?

We cannot move your go live date any sooner than 2 weeks (10 working days) from today.

Internet providers are regulated by Ofcom, who have a mandatory 10 working day "cooling off" period when signing up to a new provider. This is to allow customers to cancel the switch without incurring any fee (i.e. a lengthy contract with other providers or our setup fee).

If your switch date is more than 16 days from signing up or if you would like to delay, please fill out this form.

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