Thanks for doing your bit to help the environment by reusing your existing equipment. On your go-live date, once you've received a text to confirm that your connection is live, you're ready to connect your router.
You will need a router with a built-in modem to connect to Cuckoo or a standalone modem. This would need to be compatible with VDSL/ VDSL2.
1. Plug in your router to the Openreach master socket in your home and power it up. More information about connecting to the Openreach socket can be found here on our How do I setup my router page.
2. Follow the manufacturer instructions provided (a quick Google or Youtube search if you haven't got them) for setting up your specific router.
3. You may be asked to enter your PPP details, which you can find on your Cuckoo account.
Routers that will not work with Cuckoo:
If your modem/ router only supports ADSL/ ADSL2+ it will not work.
Lots of customers have reported issues connecting TP-Link branded devices.
We would strongly discourage the use of a router provided by another broadband provider.
What about mesh devices?
If you're using Amazon Eero or Google Nest Wi-fi (great choice) then you'll still need a modem that is compatible with VDSL/VDSL2. Specific set-up instructions are below.
Connecting Amazon Eero
Connecting Google Nest W-fi
I don't have a modem, can you supply one?
We don't have standalone modems that we can supply, however, we can provide a Cuckoo router which you can set up in bridge mode so it then acts and behaves as a modem and allows you to use your own router or mesh device.
Can you supply me with an RJ11 cable or microfilter?
If you need us to supply an RJ11 cable (grey broadband/ telephone cable) or a microfilter (if your master socket only has a singular telephone port), we can do this free of charge but they will take up to 5 working days to be delivered.
Some configurations may ask for the following information:
ATM Encapsulation Type: PTM
Type of authentication: PPPoE