As soon as you sign up, our Cuckoo heroes get to work. Straight away we'll send you a router in the post to the address you've given us. That should take no more than 5 working days to arrive. The router will fit through your postbox so you don't need to be home. 👍
Openreach take about 10-15 working days in total to move you over to our network. That's not ideal, but gives them time to send an engineer to the box outside your house if necessary. We're working on getting this time reduced.
We've created a nifty little timeline for you so you can see how it's all progressing:
We'll remind you in advance when your switchover day will be, giving you plenty of time to put prosecco in the fridge, decorate the house and invite friends to your switchover celebration. 🎉
Don't get too carried away though! Please only plug in your router on or after go-live day, and only after the connection with your previous provider has gone down. If you try to do so before this, it can sometimes damage your connection with your existing provider.
💡 The common cuckoo is the only member of the family that calls cuckoo-cuckoo-cuckoo… Most of the others have loud voices but totally different calls.