Broadband charges

All charges are per month

80Mb Fast Fibre - £29.99

115Mb Really Fast Fibre - £39.99

1Gb Eggceptional Fibre - £54.99

Connection charges

Setup cost - £60

Payable on signup to a 1-month rolling contract or if leaving 12-month plan in the initial term.

Eggspress Wi-Fi setup cost - £40

This is a one-off cost for the Eggspress Wi-Fi add-on payable when placing your broadband order.

Homemover fee - £60

Equipment charges

Router exchange fee - £15

Charged when a customer returns a router on the grounds of it being faulty, but subsequent checks find the router to be functioning correctly. Charge is not incurred if customer is returning router as part of leaving Cuckoo.

Router replacement fee - £50

Payable if you do not return the router provided at the end of your contract or on being provided with a replacement for a faulty router. Chargeable after 30 days from our request to receive the router back.

Eggspress Wi-Fi dongle - £40

This will be added to your monthly bill when you request to keep the dongle provided as part of Eggspress Wi-Fi add-on or you do not return the dongle when requested.

Appointment charges

Missed appointment charge - £80

Missed appointment charges may be applicable where the customer is not present at the agreed appointment time and/or the engineer cannot access the property (even if the customer is present)

Engineer call out charge (first hour) - £80

Most of the time, if there's a genuine network problem, any engineer costs will be covered between Cuckoo and Openreach. You will be charged if fault is caused by your own equipment or your act or omission. You may be charged if no fault is found or the fault is within your premises

Engineer call out charge (additional hourly rate) - £50

Openreach engineer required for initial installation - £60

An engineer installation of this form ('managed install') is rare, and you will be notified in advance if this is the case

Late Payment charges

Missed or late payment - £10

Charged if you do not make payment to us within 14 days of receiving a request for payment for charges incurred.

Debt recovery admin fee - £15

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