|Monthly Broadband Package||£29.99|
|Openreach engineer call out charge - first hour of visit (Weekdays 8am - 6pm)||£80||Most of the time, if there's a genuine network problem, any engineer costs will be covered between Cuckoo and Openreach. However, you will be charged if: (a) The fault is beyond the network termination equipment (i.e. there is a fault at your Premises and not a fault with the Service provision to the master socket at the Premises); (b) The fault is caused by the customer’s act or omission; (c)The fault is caused by the customer’s own equipment; (d) No fault is found|
|Openreach engineer call out charge - additional hours (Weekdays 8am - 6pm)||£50|
|Missed Engineer Appointment||£80||Missed appointment charges may be applicable where the customer is not present at the agreed appointment time and/or the engineer cannot access the property (even if the customer is present)|
|Openreach engineer required for initial installation||£60||An engineer installation of this form ('managed install') is rare, and you will be notified in advance if this is the case|
|Missed or late payment||£10|
|Debt recovery admin fee||£15|
|Broadband router not returned or returned damaged||£50||If you we (a) send you a replacement router or (b) cancel your Contract, we may request that you return the Router to us using the pre-paid returns envelope that we will provide you with. We will accept proof of postage as proof that you have sent us the Router. If we do not receive the Router back within 30 days from the date that we (a) are notified of the fault or (b) cease to provide you with the Service, we may charge you for the cost of Router.|
|Customer returns working router on grounds or fault||£15||Occurs when a customer returns a router on the grounds of it being faulty, but subsequent checks find the router to be functioning correctly. Charge is not incurred if customer is returning router as part of leaving Cuckoo.|
© 2021 Cuckoo Internet Ltd is a company registered in England and Wales (No 11926742).
Our registered address is 68 Hanbury Street, Spitalfields, London E1 5JL. Our VAT number is 341752118.
Cuckoo Internet Ltd is regulated by Ofcom.