As of yesterday (24 Feb 22), we have made all outgoing calls to Ukraine from Cuckoo landlines free of charge. Calls will remain free of charge until further notice.

We send our solidarity to the people of Ukraine and those affected by yesterday’s invasion.

Calls to Ukraine now free of charge

We have made all outgoing calls to Ukraine from Cuckoo landlines free of charge.

Every 6 months MoneySavingExpert launch a national poll asking customers "How do you rate your broadband provider on service?". For the second time running Cuckoo has come out on top.

You can view the official results of the national poll on MoneySavingExpert.

The whole team at Cuckoo want to give a big thanks to all our flock (our loyal customers) that voted. THANK YOU! 💛

In a national poll of over 20,000 respondents we have scored 9.7/10 for customer service by our customers.

Cuckoo voted top for customer service on Money Saving Expert

All engineers in a Red weather warning area have been stood down. No repairs or provisioning will take place in these areas. We’re in constant touch with Openreach, our network providers, who have said this:

'Wherever possible, our engineers will be working to restore any affected phone and broadband services as quickly as possible. But the safety of our people and the general public will be our number one priority. There will be some impact on customer appointments - in red weather warning areas particularly - as it’s not safe for our engineers to be travelling, so please bear with us and we’ll get to you as soon as we’re able to do so.'

There's also more information on their website.

Our team of Broadband Eggsperts are working overtime today and over the weekend to help you wherever possible. And when we know an outage has happened, we’ll be prioritising those customers directly affected.

With the Met Office issuing a rare red weather warning for storm Eunice, some disruption to broadband services is unfortunately expected.

Storm Eunice update

1. You’re tired of hard-to-get-hold-of customer service

2. You want to know exactly where your money’s going

3. You don't like the idea of a loyalty tax

4. You want your broadband to actually do some good

5. You want a broadband contract that fits your needs. That ahhhhhh… this feels good, broadband

Calls to Ukraine now free of charge

More from Cuckoo

Cuckoo voted top for customer service on Money Saving Expert

Storm Eunice update

5 reasons to switch to Cuckoo

How fast can you go?