Cuckoo voted top broadband provider for customer service

Cuckoo voted top broadband provider for customer service

Alexander Fitzgerald | CEO

We’ve just been rated the top broadband provider in the country for customer service, with a whopping 98% voting us “Great”.

MoneySavingExpert ran their latest poll and we’re chuffed that our customers ranked us the highest among some pretty big names. So why not give us a try?

MoneySavingExpert poll

We launched Cuckoo in July last year with a very simple product. One single deal. One single price. One month rolling contract. One percent of people’s bills getting internet to people in need.

And we’ve focused on one thing for the thousands of people who have chosen to switch to us. Making our service great.

We’ve done this by hiring great people and building great tools. Our service team have experience on the ground as Openreach engineers, helping the police answer emergency calls and also in challenger banks such as Monzo. And the software tools we’re building are focused on making our customers and service team’s lives easier.

Through the Cuckoo Compass we’re about to connect a library in Western Ghana with fast Wi-Fi. We hope that over 20,000 people in the community will be impacted through improved education outcomes and access to resources.

We’re still so early in the life of our business and there’s so much more we want to do. So we’ll continue to strive onwards in our mission to make the internet frictionless.

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Introducing even faster full fibre Cuckoo

Can we get a drum roll please? Because from October, we'll be launching our very own full fibre with speeds up to 1 gigabit per second. And if you can't tell, we're very excited.


Why do our customers like us?

The best utility company is one that you do not notice. They just work.
Cuckoo customer research, October 2020

How fast can you go?