Two unexpected Cuckoo-themed events happened to round off 2020: the Cuckoo colours featured in Pantone’s colours of 2021 (we might have been overly excited by this) and there was even a Cuckoo-y Google doodle.

In 2020, you all helped to connect people in need to the internet with 1 percent of each of your monthly bills going to Cuckoo Compass - currently supporting Jangala. So thank you!!

In 2021, we want to do more. So now each time you refer a friend to Cuckoo, we’ll donate £5 to Cuckoo Compass on your behalf.

We’ve described our broadband as simple from the beginning. Because our aim is to make it simple for everyone to get connected.

And last month, more than 10% of our Trustpilot reviews actually called this out! (We may or may not be regularly checking in on this…)

Monthly newsletter - January 2021

Our New Year's resolution 🎉 And a couple of unexpected Cuckoo-y happenings.

14 is also the number of lines in a sonnet, the number of legs a woodlouse has, and the maximum number of clubs you can have in a golf bag. So you could say that today is the perfect day to write a sonnet about woodlice playing golf.

But we also think it’s the perfect day to find out about an exciting new feature that was launched last week:

We’re sure the key question on your mind of late has been: ‘How can I stay with Cuckoo if I move home?’. Very excitingly, the answer is now as simple as clicking the ‘I’m moving home’ button in your My Account.

You’ll be asked where you’re moving and when, and we’ll then do the legwork to ensure you have working internet in your shiny new home on the day you move in.

All you’ll have to do is remember to take your router with you. (This is harder than it sounds, as Tommy can attest.)

And importantly, this is free for you. We do have to pay a connection cost for your new home, but as a thank you for staying with us, this cost is on us 🍻

There was a bug in the payment step of our sign-up flow for a short time this month.

While this was not ideal, we did particularly enjoy this subject line:

We’re pleased to say we managed to take their money eventually, and they’re now a part of the flock.

And sorry if you were affected: bugs happen, but we’re doing our best to make sure that they happen as infrequently as possible!

As the person responsible for making the tech bit of the moving home flow happen, we thought Alex Fenton - Senior Software Engineer - was a good person to intro you to this month. (We only made it to a team of 7 before getting a duplicate first name…)

Fun fact about yourself: I once met one of the Chuckle Brothers in a Garden Centre

Top bird pun: Did you hear the one about the crow and the telephone pole? He wanted to make a long distance caw

Biggest achievement this month: definitely running another 10K! Got some Nike trainers on Cyber Monday and I turned into Sir Mo Farah

The deal name ideas some of you sent in after last month’s newsletter were eggs-cellent. An exhilarating display of bird-related wordplay.

The top 3 names - in no particular order - are:

Simple Broadband - our official deal name on comparison sites!

And we’d also like to give an honourable mention to ‘Chick’.

The T-shirts will be winging their way towards you shortly.

An exciting new feature has just launched: Cuckoo can now move home with you! We also intro you to another member of the team, and ... announce our competition winner 🏅

Monthly newsletter - December 2020

Valentine’s Day is drawing near, so we’d like you to meet Valentine. He’s one of three cuckoos being tracked as part of a project run by the British Trust for Ornithology (that’s birds). We’re on tenterhooks to see how he fares on his long journey back from Angola.

From Community member to Broadband Eggspert

We set up the community to enable our customers to help shape the future of Cuckoo. It also allows us to support each other with anything from hardware advice to book recommendations.

What we didn’t expect was to find our future team member there!

Jake first posted on our community back in November to help someone who was struggling to connect to their Sky box. And now three months later, he’s a fully-fledged member of our Service team: a Broadband Eggspert.

One customer was having trouble with their Wi-Fi. It simply wasn’t discoverable at all.

Eventually the cause was found: their cat.

In this month's newsletter, we intro you to an actual cuckoo. As well as a Jake's journey from Community member to Eggspert, and the unlikely cause of a customer's Wi-Fi issues.

Monthly newsletter - February 2021

Only eight days until spring officially begins 🌼

This month, we're sharing some of our plans for 2021, as well as an update on what Valentine the cuckoo has been up to.

And this is not Cuckoo-related, but for anyone struggling to get through this last lockdown, we'd recommend this 'One way road to beer' countdown.

There are many things on our roadmap. So we thought we’d share a couple we’re particularly excited about:

As the FTTP roll-out in the UK continues, here at Cuckoo we’ve started to test the service.

It’s still early days, but we’re hoping to be able to offer you the option of fast FTTP speeds as soon as we’re confident we can transition you over smoothly. We’ll be sure to keep you updated.

And if you want to know what installation actually looks like, here's a super informative video made by an Openreach FTTP engineer.

2. Content Hub - fancy expanding your broadband knowledge?

Here at Cuckoo, we have loads of broadband-related info to share, but nowhere yet to share it. This will soon change with a new Content Hub launching on our site next month.

Here's a sneak preview of our work in progress:

The Content Hub will be a home for guides, blogs & updates from the team. And if you have an internet specialist subject and fancy sharing your knowledge with others by writing a guide, do let us know!

For anyone now as invested as we are in the progress of Valentine the cuckoo (who we intro’d in last month’s newsletter), we wanted to keep you updated on his return migration.

There's big news this month: following a long stretch in the Angolan rainforest, Valentine is on the move for the first time. He's beginning his journey north towards Democratic Republic of Congo and beyond. Fingers crossed he makes it!

This month we're giving you a sneak peek at our Cuckoo roadmap, and an update on Valentine the cuckoo.

Monthly newsletter - January 2021

Our New Year's resolution 🎉

Best customer moment 😍

More from Cuckoo

Monthly newsletter - December 2020

Monthly newsletter - February 2021

Monthly newsletter - March 2021

How fast can you go?