Broadband
Let’s get you up to speed
Choose your speed, pick your contract and you’re ready to go.
Our 3 speeds in a nutshell eggshell
How they compare at a glance...
900Mbs | Monthly cost £42 | Plan name C-900 | Average download speed 900Mbs | Average upload speed 900Mbs | Technology Full fibre to your home | Check my speed |
500Mbs | Monthly cost £35 | Plan name C-500 | Average download speed 500Mbs | Average upload speed 500Mbs | Technology Full fibre to your home | Check my speed |
150Mbs | Monthly cost £28 | Plan name C-150 | Average download speed 150Mbs | Average upload speed 150Mbs | Technology Full fibre to your home | Check my speed |
Serving up full fibre (and full fibre only)
We don’t use older, copper wire connections that come from those green cabinets on the street, because they’re so much slower and breakdown far too easily.
Instead, our broadband uses fibre optic cables that run directly into your home, allowing us to give you brilliantly fast speeds with amazing reliability.
How do we compare?
We’re big believers in transparency. So here’s how we shape up against the competition.
Contract term 18 Months | Price £42.00 | Setup cost £0.00 | |
Contract term 24 Months | Price £44.99 | Setup cost £11.99 | |
Contract term 24 Months | Price £44.99 | Setup cost £11.99 | |
Contract term 18 months | Price £43.00 | Setup cost £0.00 | |
Contract term 24 Months | Price £31.00 | Setup cost £0.00 |
Information correct at point of collation 03/04/24. Price information source: bt.com, ee.com, talktalk.com, vodafone.co.uk, sky.com/broadband
Oh-so-simple switching
Switching to Cuckoo is easy, simple and reliable. And it looks like this....
Sign up in 2 minutes
Join Cuckoo and we’ll start your switch straight away.
Router Arrives
Take delivery of your whizzy new router.
You're online
If you need an engineer, they’ll pop by and get you connected.
It usually takes us (and all internet providers) 14-days to switch your connection on.
Once you've signed up, we recommend you let your old provider know to ensure you don't continue getting charged.
We recommend cancelling your old Direct Debit once you've paid any outstanding bills.
We’ve been voted MoneySavingExpert’s top broadband provider for customer service, twice in a row!
And if you ever need us, we’re based right here in the UK.
We’ve been voted MoneySavingExpert’s top broadband provider for customer service, twice in a row!
And if you ever need us, we’re based right here in the UK.
Got questions? We’ve got the answers.
Once you’ve signed up, you can sit back and leave the rest to us. We’ll notify your current provider if they’re on the Openreach network (others such as Virgin you’ll need to contact directly). They will contact you to talk through their leave process and if there’s any charges. Your old connection will cease on the day before you go live with Cuckoo.
If your current provider uses Openreach infrastructure - including BT, EE, PlusNet, TalkTalk, Sky and Vodafone - then we'll cancel your contract with your existing provider once you've confirmed your order Cuckoo. You won't need to do anything, and you will have continuous service throughout your switch. However, you might want to get in touch with them to check they aren't planning to issue you with any hefty exit charges.
If you're switching from someone else - like Virgin Media, for example - you’ll need to cancel your services directly with them. To help avoid loss of service, it’s best to tell them your confirmed Cuckoo activation date so they can cancel their service as close to your activation date as possible.
We'll automatically check this for you before you complete your signup and let you know. You'll get to pick the date if you do need a visit so you can plan this around the times you'll be at home.
If you're joining us on one of our full fibre plans (100Mb and 900Mb), your plan won’t have one included because it uses new full fibre technology, which doesn’t support a telephone landline. We'll be introducing digital landlines (VoIP) in the future to support home phone numbers.
We can get your fibre live as quickly as 2 weeks (10 working days) from today.
Internet providers are regulated by Ofcom, who have a mandatory 10 working day "cooling off" period when signing up to a new provider. This is to allow customers to cancel the switch without incurring any fee.