Track your switch
Your Cuckoo account shows you what stage your switch is at, every step of the way
Switching over
Switching is oh-so-simple
We make it easy, simple and reliable.
One. Two. Three. Switch.
Now
Sign up in 2 minutes
Join Cuckoo and we’ll start your switch straight away.
Day 10
Router Arrives
It comes in a small box which fits through most letterboxes.
Day 10-14
You're online
If you need an engineer, they’ll pop by and get you connected.
All internet providers are required to wait 14-days to switch your connection on under mandatory Ofcom “cooling-off” regulations.
Once you've signed up, we recommend you let your old provider know to ensure you don't continue getting charged.
We recommend cancelling your old Direct Debit once you've paid any outstanding bills.
Or be online tomorrow. Whaaaat?
Add our Eggspress Wi-Fi option to your order and we’ll courier a wireless dongle out to you asap. Plug it in and boom - you’re online. We’re not saying no one else does this but... ok, small humble brag, no one else does this.
How long until you’re online?
1 day
12 days
14 days
Click 'n' switch. It's that easy.
Track your switch
Your Cuckoo account shows you what stage your switch is at, every step of the way
Pick your own network name & login
No more crazy scrambles of random letters and numbers. It’s yours to name as you like.
Pick your own network name & login
No more crazy scrambles of random letters and numbers. It’s yours to name as you like.
Be online in 24 hours
Choose our Eggspress Wi-Fi option and we’ll get you online in just 24 hours.
Be online in 24 hours
Choose our Eggspress Wi-Fi option and we’ll get you online in just 24 hours.
Leave when you like
We don’t do exit fees or penalty charges. So if you ever decide to leave, you can whenever you want to.
Leave when you like
We don’t do exit fees or penalty charges. So if you ever decide to leave, you can whenever you want to.
Ready to get you online, no matter what.
We’ve pretty much seen and sorted it all. Here are the most common questions we answer every day.
What is a good broadband speed?
If you’re considering changing your broadband plan, it’s easy to be overwhelmed by the number of different deals on offer, and the range of different speeds available. Discover Cuckoo's guide to good broadband speed.
More about good broadband speed
How to use your own router/hardware with Cuckoo
So, picture this, you’ve just joined the flock and you’ve bought your own router to squeeze every single bit of bandwidth out of your line for intense gaming sessions. But you’ve run into a problem!
How to use your own router
How to boost your Wi-Fi signal in your home
There are a variety of ways that you can boost the Wi-Fi signal in your home and there are different things you can do depending on the problem you’re experiencing and the home you’re living in. Discover how in our handy guide.
Boosting your Wi-Fi signal
How does wireless broadband (Mi-Fi) work?
Mobile Wi-Fi (also known as MiFi) is a way to get online and create a Wi-Fi hotspot that doesn’t involve using a traditional home broadband connection. In this guide we explain how MiFi works, and compare it to traditional broadband.
What is Mi-FiFull transparency
We’ve put loads of work into simplifying the process, and packed our service with features that make your life easier.
The switch process
We always keep you up to date
We’ll let you know how your switch is going, every step of the way.
Cost breakdowns
Know exactly where your money goes
We show you exactly what your bill pays for - so you get full transparency on what you’re spending.
Billing history
Easy access to bills from anywhere
Stay up to date on the go with our mobile-friendly customer account