Switching

Switching is oh-so-simple

We make it easy, simple and reliable.

One. Two. Three. Switch.

Now

Sign up in 5 minutes

Join Cuckoo and we’ll start your switch straight away.

Day 10

Router Arrives

Take delivery of your whizzy new router.

Day 14

You're online

If you need an engineer, they’ll pop by and get you connected.

Once you've signed up, we recommend you let your old provider know to ensure you don't continue getting charged.

We recommend cancelling your old Direct Debit once you've paid any outstanding bills.

Click 'n' switch. It's that easy.

Track your switch

Your Cuckoo account shows you what stage your switch is at, every step of the way

Track your switch

Your Cuckoo account shows you what stage your switch is at, every step of the way

Pick your own network name & login

No more crazy scrambles of random letters and numbers. It’s yours to name as you like.

Pick your own network name & login

No more crazy scrambles of random letters and numbers. It’s yours to name as you like.

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Customer Service on your doorstep

Our team will be guiding you every step of the way. And if you have any questions, they’re right here in the UK.

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Customer Service on your doorstep

Our team will be guiding you every step of the way. And if you have any questions, they’re right here in the UK.

Ready to get you online, no matter what.

We’ve pretty much seen and sorted it all. Here are the most common questions we answer every day.

What is a good broadband speed? guide

What is a good broadband speed?

If you’re considering changing your broadband plan, it’s easy to be overwhelmed by the number of different deals on offer, and the range of different speeds available. Discover Cuckoo's guide to good broadband speed.

More about good broadband speed
A speed dial representing broadband speed testsguide

How to run an accurate broadband speed test

Ultrafast. Superfast. Faster-than-the-speed-of-light-on-a-bike fast. Lots of broadband providers make big promises when it comes to connection speed. But what is ‘a good speed’? And when it comes down to it, how fast is your internet really? 

How to run an accurate broadband speed test
How to boost your Wi-Fi signal in your homeguide

How to boost your Wi-Fi signal in your home

Is your Wi-Fi signal annoyingly unreliable? Fear not. There are loads of ways to give it a boost. Of course, what you need to do depends on the problem you have and the home you’re living in. All will be revealed in our handy guide.

Boosting your Wi-Fi signal
An egg sat on the sofa with a laptopguide

What broadband speeds do you need to work from home?

Remote working can have many advantages; better work/life balance, less time commuting, more time with your pets! But if your internet speeds aren’t up to scratch, you could face awkward laggy video calls or painfully slow file downloads

Perfect for home working
3 eero routers on a blue backgroundguide

What’s mesh Wi-Fi when it’s actually at home?

Buffering in the boxroom? Dead spot in the dining room? Laa..aa..agg on the lawn? We’ve all been there. When your so-called home Wi-Fi doesn’t reach every corner of your home, let alone the garden. But help is at hand. And it’s called mesh Wi-Fi.

What is mesh Wi-Fi?

Full transparency

We’ve put loads of work into simplifying the process, and packed our service with features that make your life easier.

The switch process

We always keep you up to date

We’ll let you know how your switch is going, every step of the way.

Cost breakdowns

Know exactly where your money goes

We show you exactly what your bill pays for - so you get full transparency on what you’re spending.

Billing history

Easy access to bills from anywhere

Stay up to date on the go with our mobile-friendly customer account

How fast can you go?