Switching

Switching is oh-so-simple

We make it easy, simple and reliable.

One. Two. Three. Switch.

Now

Sign up in 2 minutes

Join Cuckoo and we’ll start your switch straight away.

Day 10

Router Arrives

Take delivery of your whizzy new router.

Day 10-14

You're online

If you need an engineer, they’ll pop by and get you connected.

All internet providers are required to wait 14-days to switch your connection on under mandatory Ofcom “cooling-off” regulations.

Once you've signed up, we recommend you let your old provider know to ensure you don't continue getting charged.

We recommend cancelling your old Direct Debit once you've paid any outstanding bills.

Click 'n' switch. It's that easy.

Track your switch

Your Cuckoo account shows you what stage your switch is at, every step of the way

Track your switch

Your Cuckoo account shows you what stage your switch is at, every step of the way

Pick your own network name & login

No more crazy scrambles of random letters and numbers. It’s yours to name as you like.

Pick your own network name & login

No more crazy scrambles of random letters and numbers. It’s yours to name as you like.

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Customer Service on your doorstep

Our team will be guiding you every step of the way. And if you have any questions, they’re right here in the UK.

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Customer Service on your doorstep

Our team will be guiding you every step of the way. And if you have any questions, they’re right here in the UK.

Leave when you like

We don’t do exit fees or penalty charges. So if you ever decide to leave, you can whenever you want to.

Leave when you like

We don’t do exit fees or penalty charges. So if you ever decide to leave, you can whenever you want to.

Ready to get you online, no matter what.

We’ve pretty much seen and sorted it all. Here are the most common questions we answer every day.

What is a good broadband speed? guide

What is a good broadband speed?

If you’re considering changing your broadband plan, it’s easy to be overwhelmed by the number of different deals on offer, and the range of different speeds available. Discover Cuckoo's guide to good broadband speed.

More about good broadband speed
guide

How to use your own router/hardware with Cuckoo

So, picture this, you’ve just joined the flock and you’ve bought your own router to squeeze every single bit of bandwidth out of your line for intense gaming sessions. But you’ve run into a problem!

How to use your own router
How to boost your Wi-Fi signal in your homeguide

How to boost your Wi-Fi signal in your home

Is your Wi-Fi signal annoyingly unreliable? Fear not. There are loads of ways to give it a boost. Of course, what you need to do depends on the problem you have and the home you’re living in. All will be revealed in our handy guide.

Boosting your Wi-Fi signal
How does wireless broadband (Mi-Fi) work?guide

How does wireless broadband (Mi-Fi) work?

Mobile Wi-Fi (also known as MiFi) is a way to get online and create a Wi-Fi hotspot that doesn’t involve using a traditional home broadband connection. In this guide we explain how MiFi works, and compare it to traditional broadband.

What is Mi-Fi
An egg sat on the sofa with a laptopguide

What broadband speeds do you need to work from home?

Remote working can have many advantages; better work/life balance, less time commuting, more time with your pets! But if your internet speeds aren’t up to scratch, you could face awkward laggy video calls or painfully slow file downloads

Perfect for home working

Full transparency

We’ve put loads of work into simplifying the process, and packed our service with features that make your life easier.

The switch process

We always keep you up to date

We’ll let you know how your switch is going, every step of the way.

Cost breakdowns

Know exactly where your money goes

We show you exactly what your bill pays for - so you get full transparency on what you’re spending.

Billing history

Easy access to bills from anywhere

Stay up to date on the go with our mobile-friendly customer account

How fast can you go?