Prices and charges

Last updated 15 April 2024

Cuckoo egg

The prices set out in this Price Book are our normal charges. Your order for our Services may be subject to any specific pricing or special offer that was included in your order and confirmed in your Order Confirmation or pre-order confirmation. Unless otherwise defined in this Price Book, any words highlighted in bold type have the meaning given to them in section 1 of the Terms and conditions.

Home Full Fibre Broadband Charges - 18 month (one router included)

Product

Price inc VAT (monthly)
Download Speed
Term

C900

£42
900 Mbps
18 Months

C500

£35
500 Mbps
18 Months

C150

£28
150 Mbps
18 Months

Home Full Fibre Broadband Charges - 12 month (one router included)

Product

Price inc. VAT
Download speeds
Term

C900

£55
900
12 Months

C500

£45
500
12 Months

C150

£35
150
12 Months

Setup fees and other charges

Item

Cost
When you'll pay it

Installation Fee (standard)*

£90
*Currently waived

Installation Fee (Extended standard / bespoke services)

To be advised - Subject to survey
To be advised - Subject to survey

Activation Fee*

£30 one off
*Currently waived

Wasted Visit Fee

£59 per visit
If we are unable to carry out a home visit due to a customer’s failure to carry out an obligation in the terms and conditions (e.g. to ensure an adult aged over 18 is in the premises when the engineers visits).

Replacement ONT

£42
Repair or replacement of existing ONT due to damage.

Replacement router or Wi-Fi mesh

Up to £120 per device
Repair or replacement of router or Wi-Fi mesh device due to damage or when a customer fails to return a router or device to us when requested.

Engineer charge (during normal working hours)

£120 per hour
We will charge £120 for a visit of up to an hour and £120 for every hour or part-hour after that

Engineer charge (out of normal working hours)

Price on application

Suspension and reconnection charge

£131
Charge payable to reconnect a customer if their services are suspended.

How fast can you go?