Prices and charges
Last updated 15 April 2024
The prices set out in this Price Book are our normal charges. Your order for our Services may be subject to any specific pricing or special offer that was included in your order and confirmed in your Order Confirmation or pre-order confirmation. Unless otherwise defined in this Price Book, any words highlighted in bold type have the meaning given to them in section 1 of the Terms and conditions.
Home Full Fibre Broadband Charges - 18 month (one router included)
Product | Price inc VAT (monthly) | Download Speed | Term | |||
|---|---|---|---|---|---|---|
C-900 | £42 | 900 Mbps | 18 Months | |||
C-500 | £35 | 500 Mbps | 18 Months | |||
C-150 | £28 | 150 Mbps | 18 Months |
Home Full Fibre Broadband Charges - 12 month (one router included)
Product | Price inc. VAT (monthly) | Download speeds | Term | |||
|---|---|---|---|---|---|---|
C-900 | £55 | 900 Mbps | 12 Months | |||
C-500 | £45 | 500 Mbps | 12 Months | |||
C-150 | £35 | 150 Mbps | 12 Months |
Setup fees and additional charges
Item | Cost | When you'll pay it | ||
|---|---|---|---|---|
Wi-Fi mesh | £7 per device, per month | When purchased | ||
Installation Fee (standard)* | £90 | *Currently waived | ||
Activation Fee* | £30 one off | *Currently waived | ||
Installation Fee (Extended standard / bespoke services) | To be advised - Subject to survey | To be advised - Subject to survey | ||
Wasted Visit Fee | £59 per visit | If we are unable to carry out a home visit due to a customer’s failure to carry out an obligation in the terms and conditions (e.g. to ensure an adult aged over 18 is in the premises when the engineers visits). | ||
Replacement ONT | £42 | Repair or replacement of existing ONT due to damage. | ||
Replacement router or Wi-Fi mesh | Up to £120 per device | Repair or replacement of router or Wi-Fi mesh device due to damage or when a customer fails to return a router or device to us when requested. | ||
Engineer charge (during normal working hours) | £120 per hour | We will charge £120 for a visit of up to an hour and £120 for every hour or part-hour after that | ||
Engineer charge (out of normal working hours) | Price on application | |||
Suspension and reconnection charge | £131 | Charge payable to reconnect a customer if their services are suspended. |