Promotional Terms and Conditions

Last updated 8 July 2024

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Promotional Terms & Conditions

We want our broadband offers to be fair, easy to understand and with no nasty surprises.

We've laid out all the terms and conditions for all of our current offers below. If you have any further questions please email the team at

Account Bill Credit Offer - Promotional T&Cs

  • This offer is available to new residential customers placing an order on 24-month Broadband Contracts only and shall run from 10am on 8th July 2024 until 09:59 on 29th July 2024 (“Offer Period”).
  • This offer is available for new customers only
  • The offer applies to the specific broadband and related services listed only. The credit will be added to a customer account after the order has been placed, before the first customer bill and will be used solely for the purposes of applying a credit to the customer account up to the value of the bill credit stated in the offer.
  • Customers are only eligible for the up-front bill credit once charges have been placed on the account, which can only be redeemed against an active bill. This credit cannot be applied against early release fees where a customer wishes to terminate their contract, or other miscellaneous charges.
  • The offer credit cannot be applied against a customer's monthly bill where they have downgraded their service. The value of the credit on the customer's account will be reflective of the bill credit listed against the downgraded product tier stated in the offer
  • Where a customer upgrades their service after placing an order, the value of the original offer credit to their account will not change
  • We reserve the right to amend, cancel, or suspend this offer at any time without notice to you.
  • The 24-month Broadband Contract is provided on our standard terms and conditions ( which includes an obligation to pay an early release fee if you terminate the contract before the minimum period has expired.

Free Installation (no activation fees*)
Our 24-month, and 12-month, Residential Fixed Term Contract comes with no installation fees (usually £157.20 for a standard installation) or activation fees (usually £30) if you sign up for a fixed term contract during the Offer Period*

*Installation & activation fees cover our costs for provisioning the services for individual customers – please see ‘Setup fees & additional charges’ on Cuckoo Fibre Prices and Charges for full definitions of charges.

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