Be the biggest
It’s fairly simple in our eyes. The bigger we become, the more people we can help feel good about their broadband.
About
Broadband can be way, way, way better
From top to bottom, front to back, it really can be something to feel good about. Call us Cuckoo, but that’s what we believe.
Simpler, faster, fairer
The broadband industry doesn't have the best of reputations, thanks to its history of terrible service, complex deals and sky-rocketing prices.
And, well, that's just not good enough.
So we're doing it differently, by making it simpler, fairer and faster. And because our customer service is head and shoulders above the rest, it makes our customers feel good too.
That’s why we call it fast, fair, feel-good broadband.
Fast, fair, feel-good broadband
We mean it. This is broadband we want you to actually feel good about. And if that sounds strange, it’s only because such a low bar has been set for such a long time. Well [clears throat theatrically], not any more!
Eggceptional speeds
900Mb download. We have only ever offered superfast and ultrafast speeds, unlike many other national providers.
#1 rated service
As voted by our flock. We’ve topped MoneySavingExpert’s poll for best customer service. And to prove it wasn’t first time lucky, we’ve now won it twice in a row.
Fair prices
No sneaky tricks. We won’t ever hike your price up or hide something in the T&Cs. And transparent billing shows you exactly what you’re paying for.
Call us ambitious
As we try and change the broadband industry, we want to hold ourselves to account. So here are a few of our goals for you to look out for.
Be the biggest
It’s fairly simple in our eyes. The bigger we become, the more people we can help feel good about their broadband.
Be the most-loved
Making and keeping our flock happy is one of the most important things we do. And this won’t ever stop.
Be the most-loved
Making and keeping our flock happy is one of the most important things we do. And this won’t ever stop.
Attract the brightest minds
We want to be the place where the most brilliant people do the most brilliant work of their careers.
Attract the brightest minds
We want to be the place where the most brilliant people do the most brilliant work of their careers.
Be the fairest
We want our commitment to transparency to make us the fairest broadband supplier in the industry.
Be the fairest
We want our commitment to transparency to make us the fairest broadband supplier in the industry.
The values that define us
We grow by doing things we haven't done before. We refuse to be constrained by old doctrines or industry expectations. We relentlessly improve.
We celebrate our differences and welcome everyone, all of the time. We are honest to a fault, and happy to own mistakes. We don't blame; we help and we fix.
We're all service, which means we're all responsible for our customers' happiness. We listen and we act with humour, humility and empathy. We deliver world-class customer service with every interaction.
We take responsibility for everything we do. We help others less fortunate than ourselves. We are transparent and we are fair.
Want to break the mould with us?
We're a bunch of designers, developers, product specialists and customer service eggsperts who simply want to do things differently. If that sounds good, we’d love to hear from you.
