Website Terms & Conditions

Last updated 12 February 2024

Cuckoo egg

About us is a site operated by Cuckoo Fibre Limited ("We"). We are a limited company registered in England and Wales under company number 15060036 and have our registered office at 6th Floor 33 Holborn, London, England, England, EC1N 2HT. Our main trading address is Milford House, Pynes Hill, Exeter, EX2 5TH and our VAT number is 451 0549 16.

To contact us, please email or telephone our customer service line on 0330 9129955

Terms and conditions of use 

This Website is for use by users in the United Kingdom only.

These terms and conditions govern your use of the Cuckoo website (“the Website”). We may change any of the terms set out herein from time to time without notice to you, so please ensure you check in from time to time to ensure you are clear on the terms that apply.

Additional terms and conditions apply to your use of and interaction with the Website and its content, including our Privacy policy, Acceptable use policy and Cookie policy. Please take a moment to read these as they contain important information on the use and operation of the Website, including in respect of your rights.

By using the Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use the Website

Use, availability and operation of the website

The Website is provided to you free of charge. Whilst we use all reasonable efforts to maintain the availability of the Website and content hosted on or provided through it, we cannot guarantee it will be error free or that you will have uninterrupted or continuous use. Where this is the result of a technical or other reason within our reasonable control we will do what we can to restore the Website as soon as possible.

We may need to suspend the Website for operational, security or other reasons e.g. introducing or upgrading features and functions, or suspend your access to the Website

Whether for your safety, ours or that of other users (including for your misuse or where we have a right to suspend or terminate your access to the Website in accordance with these terms).

We reserve our rights to deal with all aspects of the Website and its content including but not limited to modifications to, or suspension or discontinuance of the Website or its content (in whole or in part and whether owned or created by you, us or a third party), including in respect of products and services sold or marketed through it.

Third-party and group web pages

Any links to third-party sites or other Cuckoo group websites (including websites of Jurassic Fibre, Swish Fibre, or Giganet) will be subject to separate website terms and conditions, which in each case should be discoverable from the opening web page.

Links to third-party websites are provided for information only and should not be construed as an endorsement by Cuckoo of that site and/or any of its content, and your access to or use of it shall be solely at your risk.

The Website may include information and materials uploaded by other users of the site, including social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Third-party products and services

Any accepted offer or contract by or between you and any third party whom we permit to use our site to sell or advertise their products or services shall be between you and the seller and who shall be responsible for the sale of its products and for dealing with all issues (including claims) in connection with the sale and on-going support. Cuckoo shall have no liability for or involvement in the sale of such products and services and shall in no circumstances be construed as an agent for or representative of that third party or its products or services unless and only to the extent expressly stated otherwise.

Content on the website

Our Content

The content on the Website is provided for general information only.

Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, express or implied, that the content on the Website is accurate, complete or up to date.

We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it (including but not limited to information, material, designs, graphics, text, pictures, data, video, photographs, applications, software, audio and other files, including how they are selected and presented). Those works are protected by copyright, trademark and other intellectual property rights. Reproduction or redistribution of the content howsoever captured and presented, is prohibited, as is use of such works for any reason other than individual and private use by consumers.

Your content

You are responsible for all content uploaded or posted to the Website or communicated through it and must ensure you have any necessary consents from the owner where such content hasn’t been created or isn’t owned by you.

You must (and hereby) grant us and other users of the Website a non-exclusive, perpetual licence to use, store and copy that content and to reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service.

We have the right to disclose your identity to any third party who claims any content posted or uploaded by you to the Website violates their intellectual property rights or right to privacy, or as required to comply with law.

You are solely responsible for securing and backing up your content.

You must not upload any material that could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence.

Customer obligations

You must not attempt or permit others to interfere with the Website or its operation, including to disassemble, deconstruct, hack or interfere with the Website, or do anything illegal in, on or through the Website, including:
i. to gain unauthorised access to other computing systems;
ii. in any way that may cause damage to or otherwise disturb the normal functioning and operation of the Website;
iii using the Website in breach of the Acceptable use policy
iv. conducting, facilitating, authorising or permitting any text or data mining or web scraping in relation to the Website or any services provided via, or in relation to, the Website.

Termination and suspension

If We have reason to believe you have misused the Website, are in breach of these Website terms and conditions or have breached any product or services agreement with Cuckoo Fibre Limited, we reserve the right to terminate your registration, or suspend or terminate your access to the Website without notice and shall be under no obligation to reinstate it.

Account details

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.

We may disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

Loss of damage suffered by you

We shall have no liability to you accept in respect of death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation, or where it would be unlawful to limit, exclude or restrict our liability.

Our Standard Terms and Conditions, which can be found here, exclusively govern the supply of products and services to you, including any exclusions and limitations of liability arising as a result of the supply and/or your use of such products and services.

The Website is provided without any conditions, warranties or representations of any kind and we exclude all implied terms, conditions, warranties or representations that may apply to our site or any content on it (including in respect of quality and fitness for purpose).

You agree not to use the Website or any of its contents for commercial or business purposes, and we have no liability to you for any direct, indirect or consequential loss including for loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, wasted expenditure, loss from business interruption, loss or corruption or destruction of data, loss of contracts, loss related to management or employee time, pecuniary losses arising from goodwill, or loss of or damage to goodwill.

Personal information

We will only use your personal information obtained through the Website in accordance with our ICO registrations and Privacy Policy.


We do not guarantee the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful and must take reasonable steps to ensure that any software used to access or interface with the Website does not contain a virus.

These terms apply to your use of the Website and you may not transfer any of your rights or obligations to another party.

Any delay by us in acting upon a breach of these terms and conditions shall not be regarded as a waiver by Cuckoo’s of its rights in respect of the breach.

Which country’s laws apply to any disputes?

These terms and conditions of use, and their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in respect of any dispute arising under or related to these terms and conditions and access to and use of the Website.

Website Terms & Conditions. Last updated 8 December 2023

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