How is full fibre installed

How is full fibre installed? 

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Team Cuckoo | Cuckoo HQ

What’s the deal with full fibre? Is it really better than the broadband you’ve got? And how do you get it up and running in your home? 

Yep – it’s loads better than traditional broadband. That’s because instead of using older, copper wire connections, full fibre (also known as FTTP – fibre to the premises) uses fibre optic cables that send data much faster. That’s why we’re always raving about it – and why it’s the only kind of broadband deal we offer. 

👋 Want more of a tech-y deep-dive into full fibre? Head here

Getting your full fibre installation sorted 

If you’re switching from another full fibre broadband provider, the chances are the fibre optic cables you need have already been installed. All we’ll need to send is an Amazon eero router, which gets you the fastest Wi-Fi speeds all around your home.  

👋 Want the full low-down on your super eero? Head here.  

If you’re switching from another kind of provider though, we’ll probably need to send an engineer out to you. Of course, you’ll get to pick a date and time to have them pop by.

Preparing for your engineer visit

The whole installation could take around three hours. In that time, your engineer will need to:

👷‍♀️ Plot a route for the fibre optic cable, either through an overhead connection (like a telegraph pole) or underground.

🛠 Drill a small hole inside your home to set up your ONT (Optical Network Terminal), which connects to the fibre optic cable. So if you’re renting, best to ask your landlord first.

🔲 Install a small box on an outside wall, which is about the size of an iPad.

Once your engineer’s done all that, they’ll make sure the internet connection is as fast as it should be. They’ll also leave everything neat and tidy, just the way they found it.

And ta-dah! You’re ready to stream, WFH, game and ask Alexa to tell you her best knock-knock jokes.

And just in case things don’t go exactly to plan...

While we always aim to get your new broadband up and running ASAP, there are a few rare occasions when things may get held up a bit.

For example, if your home is tricky to access or there’s nowhere to park, this could delay your engineer.

Or it may be that your engineer finds something when they’re doing their checks – like an issue with the telegraph pole aerial, or damaged underground cables. In cases like these, we’ll have to get permission from the local authorities for emergency work.

Of course, if anything like this happens, we’ll always keep you fully updated so you know what’s going on.

Once you’ve joined the flock

We’ve got lots of guides on how to make the most of your eero, like setting up eero profiles to make your life way, way easier.

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