Once you’ve signed up, you can sit back and leave the rest to us. We’ll notify your current provider if they’re on the Openreach network (others such as Virgin you’ll need to contact directly). They will contact you to let you know we’ve informed them of your switch and talk you through their leave process and if there’s any charges. Your old connection will cease on the day before you go live with Cuckoo.

If your current provider uses Openreach infrastructure - including BT, EE, PlusNet, TalkTalk, Sky and Vodafone - then we'll cancel your contract with your existing provider once you've confirmed your order Cuckoo. You won't need to do anything, and you will have continuous service throughout your switch. However, you might want to get in touch with them to check they aren't planning to issue you with any hefty exit charges.

If you're switching from someone else - like Virgin Media, for example - you’ll need to cancel your services directly with them. To help avoid loss of service, it’s best to tell them your confirmed Cuckoo activation date so they can cancel their service as close to your activation date as possible.

If you are having Full Fibre (FTTP) installed, if you haven't got an Openreach modem then an engineer will be needed for your installation. When you are going through the sign up process our system will search to see if you have one already, if you do we will not offer any engineer appointment and you will go live automatically on your go live date. For other connections it is less obvious, if the system is showing that you will need an engineer we will ask you to pick an appointment slot when signing up. Should the order progress and an appointment is not needed we will email to let you know, we will also re-confirm your engineer appointment the day before it is due to go ahead. If you do not need to pick an appointment slot an engineer will not be needed.