Team Cuckoo | Cuckoo HQ
More than 70% of customers say they prefer to manage services on mobile apps, rather than websites or phone calls. So why is broadband so full of clunky portals, long queues and forgotten passwords? Well we’re changing all that.
At Cuckoo, we’re thrilled to announce our new app, now available on the Apple App Store and Google Play Store.
Except it’s more than just an app. It’s a mould-breaking, game-changing experience for the people who matter most – our customers. We’re putting them in control and making their broadband even more fast, fair and feel-good. All from the palm of their hand.
Yep, we’re clucking crazy for our customers at Cuckoo. It’s not just a value that sits in a PowerPoint – it’s a philosophy we live every single day. And that’s why we’re so chuffed to be unveiling our new app.
In a world where 48% of people open mobile apps 10+ times per day and 21% use them more than 50 times a day [Statista, 2024], we know what the people want – and how to give it to them.
Utilities providers aren’t exactly leading the pack when it comes to the latest apps. But with our customer-first roots, we saw an opportunity to do it differently. To build an app that’s not just functional, but delightful. That doesn't just reduce friction — but removes it altogether.
So whether you're switching providers, troubleshooting Wi-Fi or just checking your bill, the Cuckoo app puts you in control.
Here’s what’s waiting for you:
🔧 Service management
- Manage your account
- Create a mesh Wi-Fi network
- Cancel your service
🆘 Help and support
- Speak to our award-winning Customer Care team
- Log faults and complaints
- Troubleshoot connection
- Read help articles
- One-tap support and eero router guides
📦 Installation and orders
- Track delivery of your router
- Check the status of your order
💸 Billing and payments
- Update direct debit details
- View your plan and download your contract
- View and download bills
All wrapped in a clean, fast, and secure mobile interface. No jargon. No hold music. Just broadband made brilliantly easy.
Our app’s just the start. With native iOS and Android builds, we’re set up to deliver rapid updates, deeper integrations and even smarter customer journeys.
And it gets better. Long-term, we plan to bring you usage insights, upgrade options, proactive fault detection and richer support tools — powered by the same customer-first principles that built Cuckoo in the first place.
In a market where the bar for digital experience is still too low, we’re not just raising it — we’re building a whole new one.
Download the app to see what it's all about!
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