Good Eggs - A man in a hat called Sam
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The Good Eggs Interview - Sam

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Team Cuckoo | Cuckoo HQ

Welcome to the next instalment of our Good Eggs series, where we find out more about our incredible team here at Cuckoo.

What I love most about my job is giving my team the freedom of concern. Because when you have no concerns, you will always present your best self.

- Sam Mahoney

On growing high performing teams

Up next is Sam, one of our Customer Care Supervisors

Tell us a bit about your role

I’m one of the supervisor for the Cuckoo Customer Service team. My role is to ensure we deliver the best service for our customers and that the contact center is running as smoothly as possible. However, my main role is telling top-quality dad jokes to lift the staff's morale on a daily basis.

What I love most about my job is giving my team the freedom of concern. Because when you have no concerns, you will always present your best self. Seeing them grow from day-one agents to Team Leaders/trainers is what I come in to work for.

Show & tell - show us an item that represents you

If my house on fire this is the one (and only) item I would save.

Reading comics as a child helped me conquered my dyslexia, Gorillaz are my favourite band, and they are also my girlfriend's favourite band - which is how we met.

So, this item represents my past, present and future; and the three main loves in my live. Comics, Gorillaz, and my girlfriend...not necessarily in that order.

What is your dream exotic pet?

I would choose a Penguin as an exotic pet because they’re so cute!

🎣 We can go fishing together, and collect rocks to my 80s playlist. Plus, they can slide on their bellies to the kitchen to get me snacks and penguin bars!

Penguins jumping between ice

What is the worst haircut you've ever had?

Well, I'm bald now. But back in my college days I had shoulder length hair until one day I was waiting at a bus stop with a girlfriend and an old man mistook us for two ladies. Since that day I've kept it short

Nicholas cage with long hair blowing in the breeze. From the film Con Air

Join the Flock.

If you'd like to join our Flock and hear Sam's Dad jokes on a daily basis, visit our careers page to see current vacancies, or say hi 👋

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